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JimOwen-f418d1f's avatar
JimOwen-f418d1f
Community Member
11 months ago

Can't get email to work anymore

This has been working for days. Now all of a sudden I can't get my JavaScript to send an email for love or money. I do not get it. Not a bit. It is not gotten by me. Grrrr.

In the attached course, the final slide has a trigger to execute Javascript from a button click. The disabled one is the one I've been using for a few days now successfully, until yesterday afternoon when it refused to. The active trigger is the the default script pulled from online examples of emailing from Javascript in Storyline. Neither opens an email.

I changed the trigger to "Send an Email" instead of "Execute Javascript", and that had no problem opening a blank email to send.

...and I am defeated, alas.

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    10 months ago

    Hi Jim!

    Thanks for reaching out!

    I noticed that you've opened a support case and connected with my teammate Robert. Glad to hear you found a solution! It looks like Robert replied to your e-mail with some follow-up questions as well.

    We can continue the conversation through your support case to keep all information in one spot.

  • PhilMayor's avatar
    PhilMayor
    Super Hero
    10 months ago

    At first glance of your file it will be the javascript you have added to the slide master that is throwing an error in the console

    • JimOwen-f418d1f's avatar
      JimOwen-f418d1f
      Community Member
      10 months ago

      Strange, I didn't change any of the Slide Master code from the time it was working to the time it stopped working.

      • PhilMayor's avatar
        PhilMayor
        Super Hero
        10 months ago

        That code is throwing an error and that will break and code after it.
        Sent from my iPhone

  • JimOwen-f418d1f's avatar
    JimOwen-f418d1f
    Community Member
    10 months ago

    OK, it took a long time, but I figured it out. I had named a variable 'this'. Changing it to anything else fixed the problem. Thanks for pointing me in the right direction.

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