Forum Discussion
Can't hear audio when I hit Play on the timeline
Hello, I'm working on a new Storyline file that I created. Everything was working fine until recently. Now, I can preview a slide and everything is fine. I can publish the course and everything is fine. But when I hit play on the timeline, I can't hear my audio. This makes it nearly impossible to sync my audio. There are currently 49 slides in the file, no video.
Thanks Chris. Looks like Renz is already taking a look, so you should be hearing from someone soon.
Hey Alison,
Have you been having this problem the entire time or has another flash update caused the issue? Curious what operating system and flash version you are using as well.
Yes, this has been for the past 11 months. I'm on Windows 7, Flash 30.0.0.134
Thanks for confirming Alison.
I've opened a support case on your behalf so that our team can dig into what may be going on since this issue is popping back up and it looks like both you and Chris are on the latest Flash version.
You should be hearing from someone soon.
Just FYI, yesterday I was working from an remote location and was using
earbuds with an audio jack. Those work. My normal headset has a USB
connection.Thanks,
*Alison Coops*
Curiouser and curioser Alison.
I'll be sure to add this note to your case as well. Thanks for popping in to share.
Hi,
I'm having the same problem. I'm running Windows 7 with Flash 30.0.0.154. The timeline audio was working fine last week, and now I can't hear it on my speakers or headphones. When I tried the fix through Internet Explorer, I did not have an audio option. It looks like Flash has removed customizable audio settings?
https://forums.adobe.com/thread/2386225
Hi Andrea and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing what you are experiencing as well.
When you mention that it's not working through your speakers either, are these built-in speakers or ones you have connected to your computer?
Also, what version of Storyline are you currently using?
Yes, the fix for Flash was for the older versions.
I am having same issue as I do not hear audio when I hit play on timeline. I can hear audio when I open audio editor, but not when trying to synch when pressing play on timeline. I have uninstalled, rebooted, reinstalled Storyline and still no luck. Reset all sound settings, etc.
Hi Ken,
Thanks for reaching out! It looks like you connected with my teammate, Gerald, and after a disk cleanup and software reinstall, you were able to hear the audio again.
Let us know if you run into this issue in the future!
Hi Ren,
That is correct, I tried uninstalling and reinstalling and kept having the same issue. After many attempts I ran disk cleanup after uninstalling, then reinstalled and rebooted and was then able to hear the audio through timeline player.
Thanks!
Ken
I'm having this same problem. I've tried uninstalling and reinstalling Storyline, but I can't hear the audio through the timeline nor when previewing. The audio plays fine through the Media Library though. Any other solutions?
Update: I downgraded from 3.40.22208.0 (where audio wasn't playing) to 3.39.22088.0 and audio is now playing. On a separate computer the current version 3.40.22208.0 does work. Not sure if it's something with the computer or an issue with the software. Any ideas?
