Forum Discussion
Can't Open Storyline – Stuck in a Loop of Sign-ins and Launch Pad Redirects
For about a week now I’ve been stuck in an incredibly frustrating loop trying to open Storyline 360.
Here’s what happens:
I open Storyline.
It tells me to Sign In – even though I’m already si...
Hi paulmtilley!
Sorry to hear that you're struggling to log into the Articulate 360 desktop app!
Since the sign in process is browser based, there are some additional troubleshooting steps we can try:
- Connect with your network administrator, to ensure that the Articulate 360 Desktop App can successfully connect to the endpoints necessary for authenticating the sign in process. Our Network Endpoints article can be shared with them, so they know which domains to include on your organization's 'allow list'.
- Try changing your default browser to a different one, to see if that improves the issue.
- Ensure that you have all available browser, and operating system updates installed.
However, if you're still having trouble after those steps, please connect with our team privately through a support case.
They'd be happy to continue working with you!