Forum Discussion
Unable to sign in
Anytime i try to sign into articulate 360 from storyline it opens in a browser for me to sign in, i sign in, in the browser it appears i'm signed in as my profile pic is in the top right corner but the pop up remains and says "you're being redirected to your web browser to sign in". Then it just loops, having me sign in again.
I've changed my default browser from chrome to firefox to edge and each one does the same.
I've uninstalled articulate 360 and reinstalled. Same issue remains.
Is there a fix anyone knows about that i'm missing?
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
14 Replies
Hello AmberLinthak287,
Thank you for opening a support case with our team as well. I appreciate you applying the initial troubleshooting steps Amlan suggested by changing your default browser.
I'm sorry to hear that the issue persists. My colleague, Darrell, has picked up the case, and you should hear from him soon. Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!
I have the same issue. I have wasted days on researching and fixing it. I found that this issue has been for a while, more than 3 months. I really hope it will be resolved SOON!
Hello Duncan,
Just letting you know that I responded to you in the other post you made. I opened a support case on your behalf so we can have someone from our team check why you're having trouble signing in from one of your laptops. It sounds like an isolated case that may require reinstallation of Articulate 360. You're in good hands, and we'll continue the conversation in the support case!
I have had this problem since Thursday 20th. My company has opened a ticket with support but so far there is no fix. Incredibly frustrating, I cannot use Storyline at all.
Hi Layla_77uk!
So sorry to hear you're also having trouble logging into Storyline 360!
I'm not seeing any recent support cases under your Articulate ID, or from other colleagues on your Teams subscription. Not to worry! I've opened a new support case on your behalf so our support engineers can address this behavior. You're in excellent hands troubleshooting with them and they should be connecting with you via e-mail shortly!
I realise this is an old post but this has just started to happen to me today too. Is anyone else noticing the same thing?
Hi DavidTait!
Sorry to hear you've also run into this setback!
I see that you've already opened a support case, being handled by my teammate Ian. It looks like he just replied to your e-mail sharing troubleshooting steps.
We can continue the conversation there to keep all information in one spot.
I'm having the same problem. I try to log in, but it just keeps looping! And now I need to access RIse to create a bunch of content to deliver this week! Can someone from the Articulate development team help me out?
Same here! My colleague and I can't log in to Review 360 or Rise 360. Many others report the same. Why can't we see this on Articulate Status?
I am also having this issue! I've tried both Chrome and Edge. Please advise.
Hi GenaJean-f0f457,
Thanks for letting us know. We’re currently seeing sign-in issues like this as part of the ongoing outage with our cloud service provider, which is affecting several Articulate 360 features.
Our team is actively monitoring and working to restore full functionality as soon as possible.
I’m sorry this is interrupting your work, and I really appreciate your patience while we get things back up and running. You can follow the latest updates on our Articulate Status page.
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Unfortunately I am still not able to access Articulate Storyline on my computer. I am able to log-in and use Rise - see below. I am logged in online, however still getting prompted to sign in - the sign in to Articulate 360 button loops between Sign In and Start Over when clicked. Please advise.
Hi GenaJean-f0f457!
Sorry to hear you're still having trouble signing into the Articulate 360 desktop app!
Testing the process across multiple browsers was a smart first step. I'd like to connect you with our support engineers so they can help troubleshoot this further. I've opened a support case on your behalf and they should be following up with you shortly!
We can continue the conversation there to keep all information in one spot.
