Forum Discussion
Can't Open Storyline – Stuck in a Loop of Sign-ins and Launch Pad Redirects
For about a week now I’ve been stuck in an incredibly frustrating loop trying to open Storyline 360.
Here’s what happens:
I open Storyline.
It tells me to Sign In – even though I’m already si...
Hi yes, have been struggling with the sign-in issue for over three weeks now. I was told by Articulate support to contact our system admin for the network issue.
I think my issue just got solved by contacting Articulate support, I tried this from their instructions:
- Browse to the folder path below. Be sure to enable the viewing of hidden files and folders(View > Show > Hidden Items in Windows Explorer).
C:\Users\<your Windows login name>\AppData\Local\Articulate\360\ - Delete the "ApiCache" folder in the 360 folder.
- Please confirm if the "Users" folder was set to hidden.
- After deleting the ApiCache folder, do the following:
Close the Articulate 360 Desktop app. Open the Windows Task Manager and close "Articulate 360 Desktop Service" in Background processes and "Articulate 360 Desktop app" if it still appears in the Task Manager list. - Relaunch the Articulate 360 Desktop app and try to sign in.
Hi RichardAhlstrm,
I'm so glad to hear this has been resolved!
Please let us know if you need help with anything else.
