Forum Discussion
Can't save project - XML error
I am trying to save my project for the first time and I got an error.
"The Project file could not be saved.
There was an error generating the XML document"
What's wrong with my file, w...
Hi Doris, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue. I'm happy to help troubleshoot, and have a few clarifying questions to start.
- Are you receiving this error message when trying to save your project for the first time, or does this happen after making edits and attempting to save again?
- Have you tried importing your slides into a new Storyline project? This step has solved the issue in similar cases.
If you're still seeing this error message, I'd like to test your file to investigate what's going on. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete.