Can't see previous comments in the new version published to Review 360

If you're unable to see comments from previous versions in Review 360, a few things could be causing it:

• Published as a new item instead of a new version – If the course was accidentally published as a new Review 360 project, comments won't carry over.
• Version history issue – Confirm you're viewing the correct Review 360 item and switching between versions within the same project.
• Filters – Double-check that no filters are hiding comments (resolved, unresolved, specific reviewers, etc.).
• Permissions – Ensure you're logged into the account that owns or has access to the review item.
• Review 360 sync issue – Occasionally, comments may not load correctly. Try refreshing, logging out/in, or opening the project in another browser.

If versions 1–4 show no comments at all, the most likely cause is that the latest publish created a separate Review 360 item rather than a new version of the existing one.

I'd recommend checking the Review 360 dashboard to see if there are multiple projects with similar names. If the comments still can't be found, contact Articulate Support with the project URL—they can verify whether the comments are attached to a different review item or if there's an issue with the version history.

Hello KerryA​,

I'm sorry to hear you were having trouble viewing previous comments in Review 360. Happy to learn more! 

• Are you experiencing this same behavior if you open the link in a different browser/incognito window? You'll want to be sure you have the latest updates and JavaScript enabled for the published courses to work.
• Is this happening with any other courses or just this one?

 

As a troubleshooting step, you could try clearing your browser's cache to see if that changes your experience in Review 360. 

If you are still encountering this behavior, we'd be happy to take a closer look at your setup within a support case.

Looking forward to hearing from you!