Forum Discussion
Can't see previous comments in the new version published to Review 360
I cannot work out why I cannot see the previous feedback provided on the same course that has been published to Review 360. I have rolled back to each version (1-4), but cannot see any comments. I ha...
If you're unable to see comments from previous versions in Review 360, a few things could be causing it:
- Published as a new item instead of a new version – If the course was accidentally published as a new Review 360 project, comments won't carry over.
- Version history issue – Confirm you're viewing the correct Review 360 item and switching between versions within the same project.
- Filters – Double-check that no filters are hiding comments (resolved, unresolved, specific reviewers, etc.).
- Permissions – Ensure you're logged into the account that owns or has access to the review item.
- Review 360 sync issue – Occasionally, comments may not load correctly. Try refreshing, logging out/in, or opening the project in another browser.
If versions 1–4 show no comments at all, the most likely cause is that the latest publish created a separate Review 360 item rather than a new version of the existing one.
I'd recommend checking the Review 360 dashboard to see if there are multiple projects with similar names. If the comments still can't be found, contact Articulate Support with the project URL—they can verify whether the comments are attached to a different review item or if there's an issue with the version history.