Forum Discussion

ClaireBridges's avatar
ClaireBridges
Community Member
4 years ago

Can't upload exported SCORM files to LMS

Hello,

My developer says this is the issue:

Normally in a scorm package the imxmanifest.xml file goes in the root directory. In your zip files the actual scorm files are in a second folder with the name of the course.  This causes this is both against the standard 

Can you please make my settings so that the SCORM files are in the root of the zip folder (instead of in a secondary folder) when they download not have to be done manually thank you Claire 

rise 360

3 Replies

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Hi Claire! Thanks for reaching out about this. What LMS are you using? Do you find that you have to unzip and rezip the output file before you can import it into your LMS?

    • ClaireBridges's avatar
      ClaireBridges
      Community Member
      4 years ago

      HelloIt’s learningcart and a clients lms (not sure which)The problem is as described in my original post (Sorry I’m not technical)I am losing business as clients can’t upload Thx Claire, Founder Now Go CreateSign up for all the latest offers, courses and brainfood here https://www.nowgocreate.co.uk/newsletter-sign-up/

      • Renz_Sevilla's avatar
        Renz_Sevilla
        Staff
        4 years ago

        Hi Claire! Sorry to hear you're having trouble with your LMS. I can confirm that Rise 360's zipped SCORM file does not include an extra folder before the SCORM content. The files should be at the root. 

        Let's try and retrace your steps after downloading the zipped file from Rise 360. If you'd like you can open up a support case with us so we can walk you through the process.