Forum Discussion

julietaylor-99e's avatar
julietaylor-99e
Community Member
8 years ago

Can't upload image in labeled graphic

I can't upload an image in my labeled graphic, because I can not see the top of the message that says upload image.

I had images in there but now I can't change, and if I try a new block, I still can't see the top of the message that says upload.

Please help. Thank you.

rise 360

3 Replies

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    8 years ago

    Hi Julie,

    Sorry for the hiccup yesterday working with your labeled graphic images. Our team spotted and fixed the issue as well, and you'll see it noted on our Articulate Status page as:

    Rise: Labeled graphic block issues
    Resolved - We've fixed this issue and confirmed that labeled graphic blocks are working normally.                                 Sep 5, 17:24 UTC                                              Identified - Hi there, Rise users. The labeled graphic block is not currently appearing correctly in Rise courses. We're working on a fix, and we’ll let you know as soon as it's ready. We’re so sorry for any trouble.                                                  Sep 5, 16:41 UTC
  • DeborahThoma983's avatar
    DeborahThoma983
    Community Member
    4 years ago

    I just ran into this issue again. I run in to it from time to time. It has to do with the height of the image (I think) 

    Can you please look into the issue again? 

    • AngeloCruz's avatar
      AngeloCruz
      Staff
      4 years ago

      Hi Deborah! Are you encountering an error when trying to upload an image? Have you tried using another supported browser to see if you'll be able to upload an image? You can also clear your browser's cache to see if that will fix the issue. Please open a support case here if you continue to encounter this issue. Our support engineers are always happy to help!