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EnyaMoore-1d102's avatar
EnyaMoore-1d102
Community Member
5 years ago

Can't upload photos to Rise 360

Hello, I am trying to upload my own photos in my Rise lesson, but I keep getting an error message. I have tried .png and .jpg files and neither worked. I used one of the Rise templates and would l...
rise 360
EnyaMoore-1d102's avatar
EnyaMoore-1d102
Community Member
5 years ago

Hi Hazel. I'm sorry, I didn't know anyone responded to me! 

When I try to add the file, I click the UPLOAD LOGO or UPLOAD COVER PHOTO button in the settings area of my course. It then allows me to browse my computer to find the file (stored in my photos folder).

I select the correct file (.png or .jpg) and click OPEN. I attached the screenshot of the error message. I couldn't past the pic here.

Thanks!

 

 

 

 

 

 

CNavarro's avatar
CNavarro
Former Staff
5 years ago

Hi Enya! Thanks for the screenshot. Does the issue happen to all images or just a few? I recommend doing the following:

1. Get another copy of the image and try uploading that into Rise 360.
2. Make sure the filename of the image isn't too long.
3. Remove any special characters in the image's filename.

If you are still experiencing the issue after that, feel free to open a case here. Our support engineers are ready to help!