Forum Discussion

ShaunakS's avatar
ShaunakS
Community Member
11 days ago

Captions and file names

I have 2 questions.

Please note I am not using the storyline player.

 

Frist Question is about the storyline file name displayed in rise.

This is a storyline file imported to rise. It displays the technical name of the file. Is there any way to turn it off?

 

 

Second is about captions

When I create the file in storyline the captions are fitting properly in screen

But when I import the same to Rise as a storyline block they go out of screen.

Kindly help out,

Shaunak

rise 360
storyline 360

5 Replies

  • EricSantos's avatar
    EricSantos
    Staff
    8 days ago

    Hello ShaunakS​,

    Thanks for reaching out with these questions! For the first one, Rise automatically displays the published Storyline file name when you insert a Storyline block.

    At the moment, there isn’t a setting to hide or rename that label directly in Rise. The best workaround is to rename your Storyline file before publishing it so that a more learner-friendly title appears.

    I’ve noted your request for the ability to hide or customize this name and shared it with our product team for review.

    As for the captions extending off the screen, that usually happens because of scaling differences between Storyline and Rise. Here’s how to adjust your settings in Storyline to help fix it:

    1. Open your Storyline project.
    2. Go to the Home tab and click Player to open the Player Properties window.
    3. In the Current Player dropdown, select Modern Player.
    4. Click the Other tab (the gear icon).
    5. Under Browser Settings, set Player size to Scale player to fill browser window.
    6. Publish the project again and reinsert it as a Storyline block in Rise.

     

    If you still notice the captions extending beyond the visible area, you can share your Storyline file privately in a support case, and our team can take a closer look.

  • ShaunakS's avatar
    ShaunakS
    Community Member
    7 days ago

    Dear Eric,

    The player was already set to the settings you have mentioned.

    • EricSantos's avatar
      EricSantos
      Staff
      3 days ago

      Hi ShaunakS,

      Thanks for following up and confirming your settings! I’ve created a support case on your behalf so we can take a closer look at what’s happening with your captions in Rise.

      One of our customer support engineers will reach out shortly to continue troubleshooting with you directly.

      We’ll keep the conversation going there to make sure we can give this the detailed attention it needs.