Forum Discussion

ShaunakS's avatar
ShaunakS
Community Member
2 months ago

Captions and file names

I have 2 questions. Please note I am not using the storyline player.   Frist Question is about the storyline file name displayed in rise. This is a storyline file imported to rise. It di...
rise 360
storyline 360
ShaunakS's avatar
ShaunakS
Community Member
2 months ago

Dear Eric,

The player was already set to the settings you have mentioned.

  • EricSantos's avatar
    EricSantos
    Staff
    29 days ago

    Hi ShaunakS,

    Thanks for following up and confirming your settings! I’ve created a support case on your behalf so we can take a closer look at what’s happening with your captions in Rise.

    One of our customer support engineers will reach out shortly to continue troubleshooting with you directly.

    We’ll keep the conversation going there to make sure we can give this the detailed attention it needs.