Forum Discussion

PriscillaODonne's avatar
PriscillaODonne
Community Member
7 years ago

CC Button Disappearing

I have audio on a slide with closed captioning. There is a hot spot that opens up a layer with no audio. The closed caption button shows initially on the main slide and works, but upon viewing the p...
storyline 360
AnneDeFelice-7b's avatar
AnneDeFelice-7b
Community Member
6 years ago

I am having the same behavior -- the course is published on an LMS. Open the course, view a few slides, quit, and go back. The bookmark works correctly and I return to the last visited slide. However, the CC button is no longer displayed.

When I click the Prev button, and then click Next button, the CC button returns.

  • RonGordon-86c6a's avatar
    RonGordon-86c6a
    Community Member
    6 years ago

    Hi,

    Was there a solution to this? I'm having the exact same issue.

    Just updated 360, hoping that would do the job - it didn't.

    Cheers.

  • LinahTul-Jam277's avatar
    LinahTul-Jam277
    Community Member
    5 years ago

    Hello

    I understand that this post is a bit old but I am having the similar issue Anne was experiencing.  I have the June 1st, 2021 update of storyline installed and I am having the same CC issues in LMS with a course. I am using the Classic player for this course. The bookmarking works fine but when the course is resumed, the CC button disappears. It reappears when I click the Prev or Next button.