Changing Data Centre from US to EU

Absolutely support comments listed above - this issue is not an inconvenience, but a major problem. I hope Articulate will prioritize developing a solution for it as soon as possible. 

We are currently experiencing an issue after changing a supplier, where we need to move courses from one data center to another. At the moment, we are unable to resolve this, which creates a risk that we may have to recreate the courses.

As customers, we should be able to decide which data center our courses are available in/shared with, rather than having this restriction set by Articulate.

We would appreciate it if this issue could be prioritized.

Some of our clients have Articulate on EU-servers, some of them are on US-servers. All of them want transfer of ownership of the courses we develop. And what is Articulate's ONLY answer: buy an extra license for the full price! That is not a solution, it is ripping off. Please find a solution ASAP.

I find this shameful! And don't tell me it's not possible, it's probably a GDPR issue or something similar.

I genuinely can't believe this isn't a top priority for Articulate.

Imagine Microsoft Office users in Europe couldn't share Word documents with users in the US - it would be considered completely unacceptable. Yet, that's exactly what's happening here with Rise courses. How can Articulate even THINK that this is acceptable?????

As others have already said: this isn't just an inconvenience! It directly affects how freelancers and teams collaborate across clients, regions, and projects.

Your customers are paying premium license fees. THEY DESERVE BETTER!!! So Articulate, ADDRESS THIS, instead of developing fancy features that nobody is asking for!

Our company has been a long-term Articulate customer and I want to add my voice to the existing feedback on this topic, because I don't feel it's being taken seriously enough.

The inability to transfer courses between servers is a real and ongoing problem for many of us. Two things in particular stand out:

First, when EU servers were introduced, long-term customers were never given a proper migration path. Moving from the US server to the EU server meant losing all previously created content. That is NOT a minor inconvenience for people who have invested years into building on this platform.

Second, we now can't even collaborate with clients who signed up on a different server. This completely breaks cross-border workflows and makes it very difficult to serve international clients, which should be a core use case for a platform positioning itself as global.

This limitation was never clearly communicated. We found out through experience, not through any proactive transparency from Articulate.

I'm raising this again because I want to make sure the volume of frustration around this is visible. This isn't just one user's edge case. It's a structural problem that affects anyone working internationally, and at this price point, customers deserve better than vague explanations and foreshadowing of "possible" solutions in the future.

A clear answer on whether cross-server transfer is being developed, and if so when, would go a long way. And if it's not on the roadmap, please just say so. We can handle honesty. What's harder to accept is being left to guess.

When checking with Articulate's AI customer service bot, it claimed that migration is possible. However I do know not to trust this source, but someone else might get confused of the wrong information. 

I also want to express my disappointment with the server change side of things. 

Absolutely frustrating. Unbelievable that Articulate still has not offered any solution to their customers about data migration. Is there even any plan or info on whether this will be done at all? At least this can be communicated. 

We also have the same issue - We have created extensive eLearning materials which are now useless, as we cannot update them as the license migration to the EU server did not include the migration of our data - what company does that??? At the rates you are charging for subscriptions this is unfathomable. If you are one global company - the least we can expect is access to our products globally. 

I also have this same issue we have two licenses one in US with lots of Rise courses authored in it that we would like to move to the EU data centre so we can work colaboratively but dont want to lose all the courses we have authored in the US based license. Our EU licesnse cannot work do any of the Team authoring due to the different data centres we dontwant to move that one to the US as it would also lose the content created in that account plus as a UK based org our DPO wants the data centres in the EU or UK where possible.