Forum Discussion
Changing Data Centre from US to EU
Our company has been a long-term Articulate customer and I want to add my voice to the existing feedback on this topic, because I don't feel it's being taken seriously enough.
The inability to transfer courses between servers is a real and ongoing problem for many of us. Two things in particular stand out:
First, when EU servers were introduced, long-term customers were never given a proper migration path. Moving from the US server to the EU server meant losing all previously created content. That is NOT a minor inconvenience for people who have invested years into building on this platform.
Second, we now can't even collaborate with clients who signed up on a different server. This completely breaks cross-border workflows and makes it very difficult to serve international clients, which should be a core use case for a platform positioning itself as global.
This limitation was never clearly communicated. We found out through experience, not through any proactive transparency from Articulate.
I'm raising this again because I want to make sure the volume of frustration around this is visible. This isn't just one user's edge case. It's a structural problem that affects anyone working internationally, and at this price point, customers deserve better than vague explanations and foreshadowing of "possible" solutions in the future.
A clear answer on whether cross-server transfer is being developed, and if so when, would go a long way. And if it's not on the roadmap, please just say so. We can handle honesty. What's harder to accept is being left to guess.
I totally agree with you, we have the same problem.
Hello DigitalChoralia,
We appreciate you sharing your voice with us. While we do not have any changes to share at this time, I've passed your feedback along to our product team so they understand how this impacts your workflow. We'll share any future updates in this thread, so everyone is aware of any changes.
LucianaPiazza Your product team surely understands already how this impacts our workflow. But it's clear that Articulate just doesn't care about their customers. They care about their money, asking astronomic license fees. But they don't care about enabling their global audience to work globally, that's clear. Shame on you!
