Changing Data Centre from US to EU

Our company has been a long-term Articulate customer and I want to add my voice to the existing feedback on this topic, because I don't feel it's being taken seriously enough.

The inability to transfer courses between servers is a real and ongoing problem for many of us. Two things in particular stand out:

First, when EU servers were introduced, long-term customers were never given a proper migration path. Moving from the US server to the EU server meant losing all previously created content. That is NOT a minor inconvenience for people who have invested years into building on this platform.

Second, we now can't even collaborate with clients who signed up on a different server. This completely breaks cross-border workflows and makes it very difficult to serve international clients, which should be a core use case for a platform positioning itself as global.

This limitation was never clearly communicated. We found out through experience, not through any proactive transparency from Articulate.

I'm raising this again because I want to make sure the volume of frustration around this is visible. This isn't just one user's edge case. It's a structural problem that affects anyone working internationally, and at this price point, customers deserve better than vague explanations and foreshadowing of "possible" solutions in the future.

A clear answer on whether cross-server transfer is being developed, and if so when, would go a long way. And if it's not on the roadmap, please just say so. We can handle honesty. What's harder to accept is being left to guess.