Changing Font Color

Also when trying to add bullets I have the same issue.  I am in edit mode, I highlight the text, the box opens up and I click on the bullet icon, the box closes and nothing changed.  

I'm having the same problem changing the font color, specifically in image captions.

Once the text is selected, the formatting menu comes up. When you select things like bold, italic, etc., the text remains selected and you can see the changes.

But when you select the text color button, the selection disappears immediately so the color change doesn't work. I've been able to successfully change the color in some cases, but not all. See the attached video for a demo.

I also tried to copy and paste an existing caption, but that didn't work either--the color changed back to black as soon as I pasted.

I'm using Firefox.

It happens to me periodically that the text formatting toolbar stops working correctly. 

Some functions will work but others not. The function that dies most frequently is changing the font color. 

The only way for me to get it working again, is to shut the browser down completely and then start again. That usually resolves the issue but it's a pain to do this.

I'm using Chrome.

Hi Sheila!

Thanks for including the screen recording! When I change the font color of an image caption, I also see that the text highlight disappears. However, the text color still changes without any issues. Are you only seeing the issue in Firefox, or in other browsers as well?

You also mentioned copying/pasting image caption text. If you paste the text into another image caption, the color will return to black by default. 

I haven't tried other browsers--I'm in the middle of a project where I have everything set up "just so," and haven't taken the time.

The problem seems to be intermittent (I know that's not really a thing when you're troubleshooting--there's ALWAYS a cause), because today I'm having some success with it. Sometimes I have better luck editing image captions on the Edit panel; other times, it works just fine to change the color on the main edit screen.

I'm not sure, but it's really frustrating--my project currently has a mix of image caption colors, and I need it to be consistent.

That does sound frustrating, Sheila! I'm sorry you keep dealing with this. We'll keep a close eye on this behavior, as well. If we notice any trends, we'll let you know! 

And if you'd like us to take a closer look at your course, we'd be glad to help. You can send us the Share link by clicking here. 

After shutting down my computer for the weekend, I was able to go through my project and update the color everywhere I needed to. It seems Karl (comment above) had the right idea with shutting down the browser. I didn't want to do that last week because my window was in the exact position I needed to create screen shots. Thanks!

That's great to hear, Sheila! Thanks for the update. 

The odd thing is it will work fine for days and then out of the blue the issues will show up.

Using up to date version of Chrome.

Thanks Julie and Karl.

So far, we're still seeing that the text highlight will disappear, but the color will still change. It sounds like the color isn't changing on your end. 

We'll keep testing this and we'll let you know if we are able to nail it down!