Character bundles in Storyline

Hi Deana,

I love that you've been enjoying our products for so long! I'm sorry you're getting this error!  Content Library versions of your Storyline 1 characters can be used in Storyline 360! Here is an article on how to install the character bundle! Once you install the bundle just open your Storyline 360 software and the characters should be there!

If you follow the instructions in the article and are still getting the error, you can open a support case here. We would love to help you through this!

Thanks for reaching out!