Forum Discussion

ValCeolin's avatar
ValCeolin
Community Member
3 years ago

Characters in bad resolution

I never had problem cropping the characters before. However, recently I updated my Storyline and when I crop a character it gets blurry in the preview version and in the browser. Then, I need to sav...
storyline 360
  • Mike_Marcos's avatar
    Mike_Marcos
    2 years ago

    Hello everyone, thank you for your patience. Some good news, we just released Update 80 which addresses the quality issue in cropped characters.  Follow the steps in this article to install this update. 

    Thank you, 
    Michael Marcos
    Customer Support Product Liaison

Mike_Marcos's avatar
Mike_Marcos
Staff
2 years ago

Hi Robert, I'm sorry that this hasn't gotten attention in the past months. We have been aggressively chasing down bugs this year that have had a broad impact on customers. I'll make sure this gets to the right place. 

I took a closer look at this one, and I could not reproduce this issue until I previewed just the slide where the cropped character was on. Whenever I previewed or published my entire file, the blurriness goes away. 

Wondering if this is the same for you, or if you're also seeing the blurry quality when publishing the entire course. I'm on the latest update (Update78).

  • RobertWestfa536's avatar
    RobertWestfa536
    Community Member
    2 years ago

    Hi Michael,

     

    I am on the latest update as well, and I have published an entire scene and still have the blurry images. It is happening with the modern illustration characters and when cropping to a shape.

    It also happens when just cropping normally.

    I think your team needs to focus on the modern illustration characters.

    See attachment.

    UPDATE: I experimented with publishing the entire file versus publishing just one scene and the blurriness went away when I published the entire file....BUT that is still a problem...often designers need to publish just one scene or one slide of a larger file...so there is still an issue your team needs to solve.

    It seems they should focus on what is happening during the publishing of single slides or single scenes...that doesn't happen when publishing an entire file.

    • Mike_Marcos's avatar
      Mike_Marcos
      Staff
      2 years ago

      Hello everyone, thank you for your patience. Some good news, we just released Update 80 which addresses the quality issue in cropped characters.  Follow the steps in this article to install this update. 

      Thank you, 
      Michael Marcos
      Customer Support Product Liaison

      • JenniferRandolp's avatar
        JenniferRandolp
        Community Member
        2 years ago

        Hi Michael,
        Thank you for the update. I have installed the update but I'm not seeing that the issue is fixed in every situation. Is it possible that the fix only works on the base layer? Or perhaps, that it doesn't work on the Feedback master? The following screen shots were taken when I previewed the individual slides. I haven't tried publishing yet but I'm hoping that "work around" is still going to help the images on the feedback master.

        Thanks
        Jennifer Randolph

        Original uncropped Gloria
        [cid:image001.png@01D9EC6C.7D64C740]

        Cropped Gloria on base layer
        [cid:image002.png@01D9EC6C.7D64C740]

        Cropped Gloria on Feedback master
        [cid:image003.png@01D9EC6C.7D64C740]

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