Forum Discussion

ValCeolin's avatar
ValCeolin
Community Member
3 years ago
Solved

Characters in bad resolution

I never had problem cropping the characters before. However, recently I updated my Storyline and when I crop a character it gets blurry in the preview version and in the browser. Then, I need to sav...
storyline 360
  • Mike_Marcos's avatar
    Mike_Marcos
    2 years ago

    Hello everyone, thank you for your patience. Some good news, we just released Update 80 which addresses the quality issue in cropped characters.  Follow the steps in this article to install this update. 

    Thank you, 
    Michael Marcos
    Customer Support Product Liaison

Mike_Marcos's avatar
Mike_Marcos
Staff
2 years ago

Hi Robert, I'm sorry that this hasn't gotten attention in the past months. We have been aggressively chasing down bugs this year that have had a broad impact on customers. I'll make sure this gets to the right place. 

I took a closer look at this one, and I could not reproduce this issue until I previewed just the slide where the cropped character was on. Whenever I previewed or published my entire file, the blurriness goes away. 

Wondering if this is the same for you, or if you're also seeing the blurry quality when publishing the entire course. I'm on the latest update (Update78).