Forum Discussion

ValCeolin's avatar
ValCeolin
Community Member
3 years ago

Characters in bad resolution

I never had problem cropping the characters before. However, recently I updated my Storyline and when I crop a character it gets blurry in the preview version and in the browser. Then, I need to sav...
storyline 360
  • Mike_Marcos's avatar
    Mike_Marcos
    2 years ago

    Hello everyone, thank you for your patience. Some good news, we just released Update 80 which addresses the quality issue in cropped characters.  Follow the steps in this article to install this update. 

    Thank you, 
    Michael Marcos
    Customer Support Product Liaison

Mike_Marcos's avatar
Mike_Marcos
Staff
2 years ago

Hi Jennifer, 

I couldn't see the images you've attached. But I could reproduce the issue from what I gleaned in your response, and I'll take this to our engineers to see what could be going on. 

This won't affect the published output if you publish/preview the entire project, the images will come out crisp.

Thanks for letting me know, 
Mike

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