Forum Discussion

MarkBusch's avatar
MarkBusch
Community Member
2 months ago

Characters Randomly Appearing When They Aren't Supposed To

Greetings! I've built out a complex slide with multiple characters fading in and out of the slide. When I preview the slide and select "Play," the slide animations, transitions, and triggers work o...
Articulate 360
General E-Learning
MarkBusch's avatar
MarkBusch
Community Member
2 months ago

Hi Eric! Thank you so much for the feedback. Unfortunately, this is happening in Preview and when Published to Articulate Review. Is there anything else I can try?

  • EricSantos's avatar
    EricSantos
    Staff
    2 months ago

    Hi MarkBusch​,

    Thanks so much for following up! It’s definitely unusual that your animations play correctly when previewing from the timeline but behave differently in both Preview and Review 360. That suggests the issue may not be with your slide setup, but possibly with your Storyline installation.

    As a next step, please try doing a quick repair of Storyline 360 to make sure all core components are working properly.

    After repairing, check if the issue still occurs when previewing or publishing the project. If it does, we’d be happy to take a closer look. You can share your Storyline file here or privately through a support case, and we’ll delete it as soon as we finish testing.