"Cleaning up temporary files"

Absolutely, Nana.

With your permission, I'd like to take a look at your Articulate Package to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Welcome to E-Learning Heroes by the way :)

Hi Michael! 

I was able to publish the file too, so I've attached it to this discussion! 

Let me know if you have any questions!

So sorry you're getting hung up, Mary! Thanks for sending a sample file over to Gren for testing. You'll hear back from her as soon as she's done testing it, and I'll follow along in your case, as well. 

Hi Alyssa

I did hear from Gren and still no resolution to the problem.  Hoping she responds back.

Thanks for giving us the opportunity to lend you a hand, Mary! We never want to hold up your projects, and I'm sorry for any headaches this roadblock has caused.

We have been following your case as it progresses, and appreciate you giving Gren's troubleshooting steps a whirl. We'll continue to follow along as the case advances to share any valuable details here!

Gren was suppose to access my computer today at 11AM EST remotely.  It is now 1115 and I have not heard from her.

Hey, Mary! Sorry for any hiccups along the way. 

I see you're working with Gren as I type this–glad you both were able to join forces, and we're also here if you need anything else! 

I have had no resolution to this problem.  Despite having used Articulate Presenter for many years, it is not publishing my presentations.  The support staff is not able to help.  Extremely frustrating.

Thanks for keeping us in the loop, Mary. Very sorry to hear of this roadblock.

I saw your update in the case this morning, and I have no doubt that you're in good hands with Gren. Appreciate you working with us and glad to hear that everything on the Windows side looks good. Be sure to let Gren know if these steps help! 

I don't know if this helps but I recently ran into this problem. Was very concerned to see this issue has existed since 2016. When it first occurred earlier this week I rebuilt (copy pasted) into new powerpoint as a work-around. I was able to publish several times. Then it happened again (same course). So this evening I used the Check for Issues Inspector. It indicated something about personal information and removed it. After running the inspector it also reset my player and publishing settings. So I reloaded my player  and  added my publishing settings and that seemed to fix it. Much better than rebuilding the course.