Forum Discussion
Storyline bug: Audio files getting "mixed up" !
Hi,
For the last couple months I've been getting a very puzzling issue with Storyline.
I work on .story files with voiceovers and character dialogues in every slide. While previewing a slide from the timeline, everything seems fine... But, when using the Preview mode, suddenly the audio files will be completely mixed up, with audio files from completely different slides playing instead of the correct one. It seems to happen completely randomly.
This is very troubling because when publishing as Review or as SCORM, audios will be mixed up and the course unwatchable. In the Storyline timeline, if I double click on one of the problematic audio files to try to edit it, the wrong audio is instead displayed in the editor.
Currently, the fix that I've found is to install a different version of storyline. This usually settles everything back into place... Until it happens again. I've been going back and forth between versions a lot due to this.
My question is, has anyone else encountered something like this?
We tried to understand the issue with Articulate Support but frankly this bug doesn't seem to have rhyme or reason. It happens even when working only with local files. And it's such a time waster đź«
Cheers
- NedimCommunity Member
I have never encountered the issues described in your post. Could you share an example or a simplified .story file with this issue so someone can troubleshoot it for you? There's also a possibility that some of the audio files got corrupted along the way. Again, it’s really hard to pinpoint the issue without seeing the file.
- SarunasZCommunity Member
I am facing exactly the same issue. I think the problem might be related to the media library.
This is the error message I receive when opening some of the embedded audio files:
However, when I open the same audio file a second time, it plays without any issues.
The exported version also fails to play the “missing” files or plays files from different slides or layers.
Hello SarunasZ,
Sorry to hear that you ran into this issue. I find it strange that you have to open the file twice to successfully open it. If you're already working locally when making changes to your project file, please share a copy of your project file here or privately by opening a support case so we can investigate what's happening. We'll delete it when we're done testing!