Forum Discussion
Video not converting correcting in Rise 360
I have had two occurrences now not being able to get a video (mp4) file to come over into Rise 360 microlearning correctly. When I play the file before bringing it over to Rise the timing works perfectly. Once in Rise microlearning the timing of the voice and slide transitions are completely off.
3 Replies
Hi Erin14,
Thanks for reaching out!
I ran a quick test uploading an mp4 video to a microlearning and didn't observe any issues with the timing. I have a few troubleshooting questions to help me better understand what's going on.
- Does this happen with a specific mp4 file, or all video files?
- Does this happen in preview, publish, or both?
- Have you tried viewing the course in a different browser?
If you're willing to share the video file here or privately in a case, I'd be happy to test it further. You can also share a copy of your course and we'll delete it from our systems when troubleshooting is complete.
Thank you for offering your help.
The past two video's have not worked for me uploading a video to a microlearning. I thought perhaps it was too long but when I cut it down it still did not play correctly.
This occurs in both preview and publish
I have not tried watching in a different browser but will do so. Looks like the file below is too large for me to attach here. i
File was too big to attach her so I entered it in a case.
Hi Erin14,
Thank you for sharing your video file through the support case.
I see that my colleague, John Carlo, has picked it up. I encourage you to continue working with him until a resolution is found.
Please don't hesitate to reach out if you need anything else in the meantime!
