Forum Discussion
"Cleaning up temporary files"
I see that this problem has been posted earlier. How do you address publishing getting hung up with the "cleaning up temporary files" message. I have rerecorded lectures without any change in response.
So sorry you're getting hung up, Mary! Thanks for sending a sample file over to Gren for testing. You'll hear back from her as soon as she's done testing it, and I'll follow along in your case, as well.
- MaryKarletCommunity Member
Hi Alyssa
I did hear from Gren and still no resolution to the problem. Hoping she responds back.
Thanks for giving us the opportunity to lend you a hand, Mary! We never want to hold up your projects, and I'm sorry for any headaches this roadblock has caused.
We have been following your case as it progresses, and appreciate you giving Gren's troubleshooting steps a whirl. We'll continue to follow along as the case advances to share any valuable details here!
- MaryKarletCommunity Member
Gren was suppose to access my computer today at 11AM EST remotely. It is now 1115 and I have not heard from her.
Hey, Mary! Sorry for any hiccups along the way.
I see you're working with Gren as I type this–glad you both were able to join forces, and we're also here if you need anything else!
- MaryKarletCommunity Member
I have had no resolution to this problem. Despite having used Articulate Presenter for many years, it is not publishing my presentations. The support staff is not able to help. Extremely frustrating.
Thanks for keeping us in the loop, Mary. Very sorry to hear of this roadblock.
I saw your update in the case this morning, and I have no doubt that you're in good hands with Gren. Appreciate you working with us and glad to hear that everything on the Windows side looks good. Be sure to let Gren know if these steps help!
- CharlesGreen-22Community Member
I don't know if this helps but I recently ran into this problem. Was very concerned to see this issue has existed since 2016. When it first occurred earlier this week I rebuilt (copy pasted) into new powerpoint as a work-around. I was able to publish several times. Then it happened again (same course). So this evening I used the Check for Issues Inspector. It indicated something about personal information and removed it. After running the inspector it also reset my player and publishing settings. So I reloaded my player and added my publishing settings and that seemed to fix it. Much better than rebuilding the course.
- MaryKarletCommunity Member
Thank you Charles. This appears to be an ongoing issue. Still working to resolve it.Mary
Good detective work Charles.
I appreciate you popping in to share this with the community :)
- CharlesGreen-22Community Member
In Powerpoint click File>Check for Issues>Inspect Document
One thing I didn't mention. I did have to reload my videos. I had 3 MP4 videos that appeared to be on the designated slides. But they actually were removed and I had to re-import them. I didn't have any audio files. So if you have audio, it may or may not remove the audio. I'm not sure.
I'm still learning.
- Will_FindlayCommunity Member
Cleaning out the personal information for me also wiped out all my publishing settings.
- MichaelMcNuttCommunity Member
If you use this procedure it DOES delete all of your recorded audio. So, if it is a narrated program avoid using this method.