Forum Discussion

kristinaArg's avatar
kristinaArg
Community Member
8 months ago
Solved

Closed Captioning appears to be doubled

Hi, This has been an ongoing issue with the last two projects I built in SL. It seems to be the case when I text-to-speech or add audio files. Can anyone help me troubleshoot this? Thank you!
storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    10 days ago

    Hi Everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Build 3.105.35604.0 we’ve included essential fixes and new features. One of the bugs we’ve fixed is:

    • Black border/outline shows around closed caption text

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let us know if you have any questions about this update, or the issue you reported!

kristinaArg's avatar
kristinaArg
Community Member
8 months ago

Thank you all for your responses! I will try the JS script, Nedim. And, I'll log a support case as well StevenBenassi . 

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    8 months ago

    Hi, kristinaArg!

    I see you connected with my teammate, Carlo, in a case. If any users follow along, Carlo shared that after further review, it's been determined this behavior is expected. The reason the text shows as double is the closed caption outline cannot be turned off or disabled. We’re currently tracking requests for a feature to allow authors to toggle the closed caption text outline on or off. I hope this helps!