Forum Discussion

StanDormer's avatar
StanDormer
Community Member
2 years ago

Closing quotations marks facing wrong way

This has been reported before but has not yet been corrected. With some fonts, closing quotation marks are facing the wrong way.  It looks extremely unprofessional and has been picked up already by ...
rise 360
HazelBurden's avatar
HazelBurden
Community Member
27 days ago

Hi Steven, I am using Be Vietnam. Is the issue not happening with other fonts? Thanks. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    27 days ago

    Hi HazelBurden!

    Thanks for following up!

    We are tracking a confirmed Rise 360 bug, affecting the appearance of quotation marks when using Be Vietnam font. I've linked this discussion to the bug report so we can notify you as soon as a fix is in place. In the meantime, as a workaround, we suggest:

    • Using a different font.
    • Manually copy/paste a left-facing quotation mark, into the Rise course, to correct the behavior.

     

    However, regarding other fonts, we've noticed that Rise 360 occasionally handles punctuation inconsistently. To address this, we are currently tracking a feature request to enhance Rise's ability of handling different fonts. I'll include your voice in this feature request as well!

    Please let me know if you need anything else!

    • KarenBiegere's avatar
      KarenBiegere
      Community Member
      6 days ago

      Steven, 

      I'm really surprised to find this conversation has been going on for a few years now with no bug fix. I also am having the same problem with the closing quotation mark for Be Vietnam font. The solution suggested, to change the font, is not adequate. In Articulate's Accessibility Training, Be Vietnam is the suggested font. There must be a way to fix this. Copying and pasting a closing quotation mark for every instance is not efficient. Please update me on the status of coming up with a real solution. Thanks. 

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quotations marks facing wrong way","id":"message:1042982","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:572985"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1042982"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1042982"},"body@stripHtml({\"truncateLength\":200})":" This has been reported before but has not yet been corrected. With some fonts, closing quotation marks are facing the wrong way.  It looks extremely unprofessional and has been picked up already by ...","body@stringLength":"418","rawBody":"

This has been reported before but has not yet been corrected. With some fonts, closing quotation marks are facing the wrong way.  It looks extremely unprofessional and has been picked up already by several of our users.

\n

We are using Be Vietnam and don't want to have to change to a different font. 

\n

When is this issue likely to be resolved?

","kudosSumWeight":1,"postTime":"2024-03-25T06:56:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuM3wyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message1042982AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/243296/1/Screenshot_2024-03-25_135413.png\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:rise 360","text":"rise 360","time":"2022-08-18T05:21:50.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1042982_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":115},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

This has been reported before but has not yet been corrected. With some fonts, closing quotation marks are facing the wrong way.  It looks extremely unprofessional and has been picked up already by several of our users.

\n

We are using Be Vietnam and don't want to have to change to a different font. 

\n

When is this issue likely to be resolved?

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Hi Steven, I am using Be Vietnam. Is the issue not happening with other fonts? Thanks. 

","body@stringLength":"99","rawBody":"

Hi Steven, I am using Be Vietnam. Is the issue not happening with other fonts? Thanks. 

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Hi HazelBurden!

\n

Thanks for following up!

\n

We are tracking a confirmed Rise 360 bug, affecting the appearance of quotation marks when using Be Vietnam font. I've linked this discussion to the bug report so we can notify you as soon as a fix is in place. In the meantime, as a workaround, we suggest:

\n\n

 

\n

However, regarding other fonts, we've noticed that Rise 360 occasionally handles punctuation inconsistently. To address this, we are currently tracking a feature request to enhance Rise's ability of handling different fonts. I'll include your voice in this feature request as well!

\n

Please let me know if you need anything else!

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Steven, 

\n

I'm really surprised to find this conversation has been going on for a few years now with no bug fix. I also am having the same problem with the closing quotation mark for Be Vietnam font. The solution suggested, to change the font, is not adequate. In Articulate's Accessibility Training, Be Vietnam is the suggested font. There must be a way to fix this. Copying and pasting a closing quotation mark for every instance is not efficient. Please update me on the status of coming up with a real solution. Thanks. 

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