Forum Discussion
Comments Disappearing After Submission in Review 360
Hi CasMaassen!
Sorry to hear that Review 360 comments are behaving so erratically for you and your team!
We have seen reports of similar behavior, and we're tracking this issue as a bug in Review 360. This bug causes some versions and comments on a Review 360 item to disappear.
I'd like to connect you with our support engineers so they can explore possible solutions with you. I've opened a support case on your behalf and they should be following up with you shortly!
This just happened to one of my reviewers, too!! It's extremely critical that this bug is fixed immediately!! I have a dozen reviewers on a mission-critical course that needs to launch soon under a tight deadline. Now I can't trust that I have all the feedback. Help!!!!
Hey, Kevin, did you open a ticket? Here's a quick link for you and anyone else having this problem, as it seems there are several of us: https://access.articulate.com/support/contact/360-teams
I opened a ticket on Wednesday, got a reply asking for more information that evening, supplied the information, and haven't heard back yet.
Thanks for posting over here, too: Review 360 - Feedback disappeared | Articulate - Community Looks like this is NOT a new bug for Review 360, as it happens repeatedly, which is weird, because, as you mention, it is kind of the point of the whole thing...Thank you, Jeremiah. I submitted a ticket. We'll see what develops. Hopefully, Articulate can address this issue quickly and publicly. I know that no product is foolproof, but this is a core function, not a "nice-to-have" function.
