Forum Discussion
Comments Disappearing After Submission in Review 360
Hi CasMaassen!
Sorry to hear that Review 360 comments are behaving so erratically for you and your team!
We have seen reports of similar behavior, and we're tracking this issue as a bug in Review 360. This bug causes some versions and comments on a Review 360 item to disappear.
I'd like to connect you with our support engineers so they can explore possible solutions with you. I've opened a support case on your behalf and they should be following up with you shortly!
This just happened to one of my reviewers, too!! It's extremely critical that this bug is fixed immediately!! I have a dozen reviewers on a mission-critical course that needs to launch soon under a tight deadline. Now I can't trust that I have all the feedback. Help!!!!
Hey, Kevin, did you open a ticket? Here's a quick link for you and anyone else having this problem, as it seems there are several of us: https://access.articulate.com/support/contact/360-teams
I opened a ticket on Wednesday, got a reply asking for more information that evening, supplied the information, and haven't heard back yet.
Thanks for posting over here, too: Review 360 - Feedback disappeared | Articulate - Community Looks like this is NOT a new bug for Review 360, as it happens repeatedly, which is weird, because, as you mention, it is kind of the point of the whole thing...Thank you, Jeremiah. I submitted a ticket. We'll see what develops. Hopefully, Articulate can address this issue quickly and publicly. I know that no product is foolproof, but this is a core function, not a "nice-to-have" function.
Hi JeremiahChristi!
Sorry to hear you and your team are also struggling with disappearing comments in Review 360!
I see that my colleague Genelyn is handling your support case, and just replied to your e-mail sharing insight and suggestions. We can continue the conversation through your case to keep all information in one spot.
Hi KevinPierce-528!
Great to see the community has been helping you!
Sorry to hear that you've also run into trouble with disappearing comments in Review 360. Smart move on opening a support case! I noticed that you've been troubleshooting with my teammate, Gian. You're in excellent hands working with him and we can continue the conversation there to keep all information in one place.
