Forum Discussion

CasMaassen's avatar
CasMaassen
Community Member
4 months ago

Comments Disappearing After Submission in Review 360

Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
Review 360
CailiWest's avatar
CailiWest
Community Member
24 days ago

CasMaassen​ I've been having the same issue on several courses for over six months. Are you still experiencing this issue? If not, what made the problem stop happening?

  • KatePreston's avatar
    KatePreston
    Community Member
    23 days ago

    CailiWest​ I haven't actually had any new projects to send for review as yet, so I don't know if it is still happening. The only thing I could think that affect this was how colleagues accessed the review link. It may be that when I copied the link into an email, it didn't work for some people. But the system generated emails/reminders did work. I can't be 100% sure though.

  • ThiKhanhLinhTHA's avatar
    ThiKhanhLinhTHA
    Community Member
    4 days ago

    I have experienced this for the 2rd time with now two different SMEs, on two different modules. I have submitted a support case.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      3 days ago

      Hello ThiKhanhLinhTHA​, 

      I wanted to follow up as I do not see an open support case in our system. No worries! Did you happen to use a different email address to create the case? 

      Looking forward to hearing from you!