Forum Discussion
Comments Disappearing After Submission in Review 360
Hi,
I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
Same issue has happened again with another reviewer. It seems to only happen when I use the Request Review feature in Review 360 versus just sending a share link to the review.
Wow. It seems like a lose-lose for users. Since both ways of sharing fail, and only intermittently fail, we have no way to predict when this will happen and are stuck with the clean up (contacting SMEs, testing, getting them to resubmit and see if it works, etc.). This eats up development time, causes re-work for SMEs, and costs real dollars for users in time and energy.
A consistently working commenting function seems essential to a review tool.
Thanks for sharing! Hopefully Articulate provides a solution soon.