Forum Discussion

CasMaassen's avatar
CasMaassen
Community Member
7 months ago

Comments Disappearing After Submission in Review 360

Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
Review 360
BWYeung's avatar
BWYeung
Community Member
16 days ago

I just ran into this issue. One of my reviewers left many comments on one of the courses. In passing told me he submitted comments. However, I didn't see any comments.

I had him try again on a different course, and still no comments came through to me. However, I did the Requested Review, which was emailed directly to him, and he was able to submit a test comment that worked.

Now I need to follow up with 10 different reviewers and 20+ lessons to see if any other comments didn't come through. 

Scott663's avatar
Scott663
Community Member
15 days ago

Hate that this is happening to you, too, and with so many lessons. I hope Articulate provides a solution soon! A working commenting function seems essential to a review tool. It sounds like this is costing you time and energy that is unnecessary.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    13 days ago

    Hello Scott663, 

    I'm sorry to hear you've been experiencing this as well. I've opened a support case on your behalf so our talented Support Engineers can take a closer look at your setup. We'll continue the conversation over in your case!