Forum Discussion
Comments Disappearing After Submission in Review 360
Hi,
I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
I just ran into this issue. One of my reviewers left many comments on one of the courses. In passing told me he submitted comments. However, I didn't see any comments.
I had him try again on a different course, and still no comments came through to me. However, I did the Requested Review, which was emailed directly to him, and he was able to submit a test comment that worked.
Now I need to follow up with 10 different reviewers and 20+ lessons to see if any other comments didn't come through.
Hello BWYeung,
Thanks so much for reaching out! I'm sorry to hear you and your team are experiencing this in Review 360. I've opened a support case on your behalf so we can continue troubleshooting. We'll follow up via email!