Forum Discussion

CasMaassen's avatar
CasMaassen
Community Member
9 months ago

Comments Disappearing After Submission in Review 360

Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
Review 360
JeffSanto-3fcde's avatar
JeffSanto-3fcde
Community Member
3 months ago

Same issue has happened again with another reviewer. It seems to only happen when I use the Request Review feature in Review 360 versus just sending a share link to the review.

JeffSanto-3fcde's avatar
JeffSanto-3fcde
Community Member
2 months ago

Happened again. Review comments were not retained from another team member today after the SME spent a considerable amount of time entering comments. The SME stated that the browser/site had an issue and crashed. When it came back up, the review was back at the starting point and there were no previous comments after having gone through 80% of the material.

  • Scott663's avatar
    Scott663
    Community Member
    2 months ago

    That's frustrating. This is a basic function of a review tool by definition. Collecting comments and saving them is essential.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi JeffSanto-3fcde,

    Thanks for reaching out. I can understand how frustrating this can be. I made a note of your comments in your previous case so that our Support Engineers can revisit this!