Forum Discussion

CasMaassen's avatar
CasMaassen
Community Member
8 months ago

Comments Disappearing After Submission in Review 360

Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
Review 360
ISa's avatar
ISa
Community Member
14 days ago

Wow, okay. Glad to see I'm not the only one. I did see comments, adressed them all. Only to find that a few days later, earlier comments have appeared? Which I did not see before? What's going on?

  • EricSantos's avatar
    EricSantos
    Staff
    13 days ago

    Hi ISa​,

    Thanks for sharing your experience. I can understand how confusing it would be to address all visible comments only to discover additional feedback appearing later.

    A few questions that may help narrow this down:

    • Were the newly visible comments left by the same reviewer or by different reviewers?
    • Are you seeing this behavior in one Review 360 item or across multiple reviews?
    • If you refresh the page or try a different updated browser, do the comments appear consistently?
    • Are the comments visible when you first open the review item, or do they only appear after navigating to specific lessons or sections?

     

    Since comment visibility can be affected by several factors, we'd like to take a closer look at your specific review. If you're willing to share the Review 360 link privately with our team, please reach out to our support team here: https://articulate.com/support/contact/

    We'll be happy to investigate further with you.

    • ISa's avatar
      ISa
      Community Member
      12 days ago

      Hi Eric,

      Not 100% sure, but I think by different reviewers, on different dates. I only have one course in Review at this moment. After I saw the 'earlier unseen' comments, they stayed where they were. After navigating to specific lessons. I can't share this module, because of privacy regulations.

      I'll keep an eye out for more content in Review with strange behaviour.

      • EricSantos's avatar
        EricSantos
        Staff
        11 days ago

        Hi ISa,

        Thanks for the additional details.

        That's helpful to know that the comments appeared after navigating to specific lessons and remained visible afterward. I also appreciate you clarifying that this has only occurred in a single Review 360 item so far.

        I understand that you're unable to share the module due to privacy requirements. If you notice the behavior again in future Review 360 items and are able to identify any patterns, please let us know. Details such as which lesson the comments appeared under, whether they were tied to specific reviewers, or whether they only became visible after navigating through the course could help us better understand what's happening.

        Thanks again for taking the time to share what you've observed!