Forum Discussion

CasMaassen's avatar
CasMaassen
Community Member
9 months ago

Comments Disappearing After Submission in Review 360

Hi, I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted the...
Review 360
CoreyLester's avatar
CoreyLester
Community Member
2 days ago

Hey this just happened to one of my reviewers, and we're frustrated that we lost all their work. Is there any way to find the comments again? 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 day ago

    Hey CoreyLester​,

    I'm sorry that you and your team are also experiencing this behavior.

    I see that you've already opened a support case being handled by my colleague, Darwin. As he shared:

    This can happen when the reviewer is no longer actively connected to our services at the time a comment is submitted. One common cause is a session timing out. For example, if a Review 360 tab remains open and idle for an extended period, the session may expire in the background even though the page still appears active. If that happens, any comments added afterward may not be saved successfully.

    If you didn't receive a notification for the comment and it doesn't appear when you show resolved comments, it's likely that the comment wasn't saved and unfortunately cannot be recovered.

    To help prevent this in the future, we recommend refreshing the Review 360 page or navigating to another slide before adding new comments, especially if the browser tab has been idle for a while. Doing so re-establishes the connection to our services and helps ensure that new comments are saved successfully.

    We're actively monitoring this issue and continuing to explore ways to reduce the likelihood of it occurring in the future.

    We can continue the conversation through your case!