Comments not working right.

Hi Charles

Does it seem that you only lost comments recently or on a particular course? I don't see any Review status issues from the last 2 days on our Articulate Status page but, we could look into your individual courses if you can connect with our Support Engineers. 

We'll want to know 1) Your Articulate ID which published courses, 2) The course title, 3) the emails of any Reviewers who may have added comments, 4) if you have a general time period of when they added comments.

One thing to try in the meantime, is to clear your browser cache.

This is a general and temporary occurrence. Comments lost suddenly are there again. It's been happening only in the last two days, on multiple courses.

Maybe it's just me. 

I am experiencing the same thing beginning around the same time.  Two SMEs are unable to see their comments after posting them, and when I log in to check, all comments are missing until I hit the refresh button.  Definitely some wonkiness is afoot.

I was still experiencing the problem on different courses for the same client. Old courses showed comments.

I cleared the browser cache and that fixed the problem apparently. Comments now show as expected.

Thanks, Chuck

Comments are still acting unreliably. I've cleared my cache again but that didn't fix the problem today. Used different browser but same results. Tried on a Mac, same results. 

Then suddenly they will appear. Any more ideas? The email notifications work just fine.

Hi, Charles.

Thank you for the additional details!

Since you've already attempted some troubleshooting on your own and clearing the cache had inconsistent results, I opened a case on your behalf. You should hear from our team soon via e-mail. 

We are experiencing the same issue with comments disappearing for our reviewers.  One reviewer has given up after losing several comments and being told he was offline repeatedly.  There is something strange going on if several users are reporting the same issue.

Hi, everyone.
I have some great news to share!

We just released the fix for the issue reported where Comments are not being saved in Review 360.

Since Review 360 is a web app, there's nothing to install! New features and fixes are available immediately.

Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.

Comments are behaving more normally, but I find that I can't 'share' review files now, only 'copy link' which works fine, but it's a change.

Also I just tried to delete a review file and there no longer is a choice for that.

I just checked again and both the 'share' and the 'delete' are back. Is it me??