Forum Discussion
Comments not working right.
Comments in Review files have been acting strangely yesterday March 10 and today March 11 2022.
I always receive email notifications, which is good, but my clients comments don't always show when I'm reviewing in Review 360. Sometimes they show up, other times they are all gone.
When I write a comment back, it seems to vanish when I hit post. My client does receive an email about it, and then unpredictably it reappears in one case, the next day.
Is this the program acting wonky or is it me? I've never had this issue before.
15 Replies
Hi, Charles.
Thank you for reaching out!
Does that mean everything is working as expected now? I tried it on my end and didn't notice any difference in the share and delete options before and after the update.
Let me know if you have additional questions.
Yes, everything is fine with the Review functions. Maybe I was seeing things!
I had this issue yesterday. I had updated/republished the course several times yesterday and my client was leaving comments on an earlier version. She must've left the tab open through out the day and it didn't refresh when I republished. Now I tell her to always make sure it says "Current Version" at the top of the review link.
When will this get fixed? This is a sporadic issue; it happens once and then everything is OK. I happened with me a couple of weeks ago, in which many of my comments in a project just disappeared. But even though things work OK after it happens, now there's the uncertainty that it could happen again at any time.
Hi Daniel,
Sorry to hear you're running into this issue. Could you please share what browser you're currently using? I'd also recommend you see if this behavior happens in an incognito window.
As a workaround, you could try clearing the cache on your browser. I know that has helped folks in the past!
Looking forward to hearing from you! Have a great weekend! ☀️
