Forum Discussion
Completed course status resets in SCORM Cloud
I've got a SCORM 2004 3rd Ed test file I'm testing on SCORM Cloud. After speaking with support at SCORM Cloud I have been making sure to set my status as passed (not completed) and modifying scormdriver.js to set this parameter: EXIT_SUSPEND_IF_COMPLETED=true; This has prevented completed courses from completely resetting to the point that no resume data is loaded and I have to start from the beginning. The problem I'm running into now is the status itself. I have two slides in my test file, they both reset to initial state, the second slide completed the course on slide start. I can complete, exit and relaunch without resetting my status. The issue occurs if I complete the course then navigate to the first slide (that has no completion trigger) and then exit and resume. Resuming on a slide set to reset to initial state seems to actually reset the course's status! It's reasonable to assume that users who launch a completed course will navigate and view content and exit on a slide other than the completion slide. If they happen to launch again after that... the slide's status should not affect course status. Can someone please help thanks.
4 Replies
Hello,
Thanks for reaching out!
As per our engineering team, they took a look at this reported behavior and found that this is the correct behavior when the status is set to "Complete/Incomplete" and "Complete/Failed". To get around this behavior in SCORM Cloud, make the following changes to your uploaded course:
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Navigate to Course Properties
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Click on Compatibility Settings
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Look for the "Reset RunTime Data Timing" dropdown, and set it to Never
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Save the changes
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Launch the course
Hope this helps!
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Hi Joe,
That setting within SCORM Cloud is already setup as you described it. That seems to be a default. Also, I am already using a Passed status and not a Complete status. So unfortunately this does not allow me to change the behaviour of my course.
Hello,
Note that modifying the published output of a course is something that we do not support. With that being said, please try republishing your course without modifying the published output and applying the SCORM Cloud settings that I included in my previous response to see if this makes a difference.
If the behavior persists, you can reach out to our support team here and we'll be glad to take a closer look at what's happening.
Hello
I have exactly the same problem and I am curious to know the solution because I am stuck : after the course has been completed ( trigger on last slide) , if I relaunch the course, navigate to a few slides in the middle of the course and then exit, the course is uncomplete and I can't complete it again using the trigger because it has already been selected when I completed the course the first time.
How was it solved?
thank you
