Forum Discussion
Completion issues with Rise courses
We have multiple learners across different instances experiencing the same issue:
A learner will work through their course and sees the sections checking off. Once they exit the course they are no...
It seems a few of us are experiencing this - is there a common thread with browser - our organisation is still on IE11 and get the problem on that - but not on Chrome and Edge?
Hi Steve!
Tell me more about what's happening in Internet Explorer 11. Is the course not sending completion data to your LMS? Have you seen this problem in your own testing?
Also, are you tracking by percent complete or by quiz result?
Hi thanks – yep the course shows as complete in the Rise module – no quiz – just a straight forward read the sections and EXIT course.
In all cases that have come back to me it has been that the course shows 100% in the left hand side and that the LMS is not recording as complete.
Screen shots below shows a bit more detail.
[cid:image001.png@01D56707.A242B390]
IE11 is version[cid:image002.png@01D5670C.40E33C00]
When testing on Edge it is the same
[cid:image003.png@01D5670C.8EFEA820]
Chrome
[cid:572f3aed-baca-471c-8f6d-23369d8e1229]
[cid:b06d1e4f-fc1d-447e-abe2-afc1d7346842]
Regards
Steve Wass
eLearning team
07702 733362
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