Forum Discussion
Completion issues with Rise courses
We have multiple learners across different instances experiencing the same issue:
A learner will work through their course and sees the sections checking off. Once they exit the course they are no...
Hello Wee Shen Tan!
When a learner re-takes a quiz multiple times within the same course attempt, we are going to send the most recent quiz score to the LMS upon exit. For example, if the learner fails a quiz first then passes it, we will send the most recent passing quiz score to the LMS.
Let me know if you have more questions about that!
Hi Alyssa,
For my case, it is not a quiz. It is a pure xAPI e-learning course. The
learner has the 100% status reflected in the xAPI course but the completion
status is not sent to the LMS. This happened only to some users, not all.
We suspect it is due to network issues.
However, if the learner re-attempt the course, even after going through the
pages again, the completion status is not send again. For this, we suspect
that it is due to the xAPI already has 100% and do not send the completion
status.
My question is if there is any way we could make the course send the
completion status again at subsequent re-attempt?
Hello, Wee Shen Tan. Thanks for those details. If there was a connection issue with these users, I would expect that their progress in the course would also be lost, and they'd start from the beginning automatically when launching the course again.
Without a way to see the communication between the course and the LMS with xAPI output, your LMS would be better able to help. Can they allow you to reset learners who initially weren't reported as complete?
