Forum Discussion

EpicEdward's avatar
EpicEdward
Community Member
2 months ago
Solved

Connected Package and Full Screen Videos

Hi, I am using Workday (wanted to mention that first) and when I look at a course that was downloaded from Rise in the Connected Package, full screen mode will not work with both regular videos and...
rise 360
  • catganim's avatar
    catganim
    23 days ago

    EpicEdward​ good news! We've shipped a fix for the fullscreen issue and would love for you to retest. The key step is that you'll need to redownload the package since we updated the iframe configuration — here are the steps:

    1. Make a small change to your course (even adding a space works)
    2. Click Update for the existing connected package 
    3. Click Download Package and re-upload the new file to your LMS

    The fullscreen button should now work for both video blocks and Storyline content. Let us know if you run into anything, and thanks again for flagging this!

EpicEdward's avatar
EpicEdward
Community Member
2 months ago

Thank you for your reply - this is a huge deal for me as a lot of my training is based through video. Do you have an ETA on when this will be repaired?

KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi EpicEdward,

Currently, I don't have a timeline for when a fix will be in place. I understand video is a large part of your training, and apologize for any inconvenience this may cause. We'll be sure to update you with news!