Rise 360 Connected Package not working for learners after republishing

Hi everyone,

It looks like the Connected Package feature in Rise 360 is not working correctly after a course update.

We are seeing this issue specifically with learners who had already started the module before the update. After making changes to the Rise course and republishing it, these learners get the following page when they try to resume or return to the module from the LMS:

“Hmm... We can't seem to find the page you're looking for.”

The issue seems to be related to the learner’s previously saved progress/resume data.

We have noticed that the course works correctly only when the “Reset progress after updates” option is enabled when republishing the Connected Package. If this option is not enabled, learners who had already started the course before the update are unable to resume it and encounter the error shown in the attached screenshot.

Has anyone else experienced this behavior with Rise Connected Packages? Is this expected, or could there be an issue with how previously saved progress is handled after an update?

Thanks for your help!