Constant Error Messages/Program Won't Function Normally

Hello Quanta LCE and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing the error that you are experiencing with your project file.

• Is this happening to one specific file or any file that you work on?

Please be sure that you are working with your software and project files locally, typically your C: Drive. 

• Are you able to successfully do a Save As using a different file name?

Conducting a repair or uninstall/reinstall of your software will not affect your project file directly, but if it's not saved, you can certainly lose some data.

1. There may still be a working version of your project in your temp files. Here's how to check:
2. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
3. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
4. Change the file extension of the copy on your desktop from *.tmp to *.story.
5. Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.