Hi There, I feel I have frequent issues while using Storyline 360. I appreciate that I do get a good response which is most of the time next day and rarely on the same day. I am looking for a quicker response and I was wondering is there a way to chat with your staff or call anyone in person. That would be really very helpful. Thanks. Regards, Manisha

Hi Manisha, We offer live chat support 24 hours a day Monday through Friday (Eastern Standard Time), except U.S. holidays, for anyone with an Articulate 360 Teams subscription or a Platinum Membership Plan. See below for links to our chat portals. Articulate 360 Teams Subscribers Live chat support is included with your Articulate 360 Teams subscription. Click here when you're ready to chat. It looks like you're on a teams trial currently - so if you choose to purchase the Teams subscription you'd have access to the Live Chat option! Platinum Membership Plan Live chat support is available for those who own a perpetual license of Articulate Storyline or Articulate Studio with an active Platinum Membership Plan (PMP). Refer to your activation email for your priority support link. If you don't have your activation email, let us know and we'll send it right away. Hope that helps!

I have a teams subscription. How to I get to a live chat link?

Hi Dennis, Live chat support is included with your Articulate 360 Teams subscription. You can use the link above or click here when you're ready to chat. There will be a blue button on the right-hand side to start!

Hi, I am developing 508 compliant assessment course. There is no audio and only a title slide, a direction slide and question slides and the final result page. After the client review using the JAWS screen reader, we experienced the following issues and need support from Articulate to correct: 1. For the text in the assessment question, the screen reader cannot read the text line by line, word by word or character by character. The only option is to review the text as a group object.2. True/False and multiple-choice questions:a. The course sees each radio button as its own object, and you must tab between options. The expectation is that they can use up and down keyboard arrows to move through answer options.b. Once a radio button is selected, there is no automatic indication provided to the screen reader of the selection. This does work as expected on multiple response questions.c. On a handful of the questions, the options read as backwards options. The first answer option is categorized as option four of four (e.g. radio button selection telephone four of four. When it’s one of four.). The second answer option is identified as option three of four, etc. https://360.articulate.com/review/content/869ab810-494c-4361-97c6-ebf9e540c3bb/review

Hi Rita, Thanks for sharing that course link, and great call to also open a support case! I see the case has been assigned, so be on the lookout for a response soon from our support engineers. You're in excellent hands, and I'll also follow the case as it progresses!

Contact number or chat | Articulate

16 Replies

SubhaShree
Community Member
4 years ago
Hi Articulate,

The Payment for Articulate is due during the November 15, 2021. But if the payment is made in the October 2021, then subscription for the year will be from November 2021 to November 2022 or it will be from October 2021 to October 2022. Kindly reply to this mail.
LeslieMcKerchie
Staff
4 years ago
Hello Subha and welcome to E-Learning Heroes. 😊

I'm glad that you were able to reach our Sales team as well as they can take a look at your subscription and answer any questions. You should be hearing from someone soon.
- SubhaShree
  Community Member
  4 years ago
  Hi Leslie McKerchie
  
  How to Contact Your sales team?
LeslieMcKerchie
Staff
4 years ago
I want to confirm that you have successfully done so, Subha. I can see that you responded to an email regarding your renewal, which is the best way to handle this question. Someone is taking a look, and you'll be hearing back soon.

In addition, the contact information for our Sales Team is located on the footer of our website:
- SubhaShree
  Community Member
  4 years ago
  Thank you for the details.

Forum Discussion

Contact number or chat

16 Replies

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