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DeeDeeMcGuire's avatar
DeeDeeMcGuire
Community Member
3 years ago

Content Library - Accessing Photos and Illustrations Issue

I am unable to access photos and illustrations in the content library.  When I try all the graphics become a triangle with an exclamation mark in the center.  Is this a settings issue?

 

  • Hi, Dee Dee.

    Thank you for reaching out!

    I'm sorry to hear you're having trouble downloading images from the content library. 

    Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:

    If you are still having problems after adding those to your allow list, I encourage you to open a support case with our engineers so we can see what's going on.