Forum Discussion

MichelleMcCrory's avatar
MichelleMcCrory
Community Member
3 years ago

Content library isn't working on flashcards

I have been making several courses in Rise and using the content library for flashcards, no problem. But now, for some reason, this option has disappeared just for flashcards. I have:

Looked at other courses I have made and used library images for flashcards - the option is gone now there too

Logged out and logged back in

Cleared my cookies and cache

Restarted Chrome

I don't know what else to do. It is working just fine in image blocks - just the flashcards are affected. Please help! I have a deadline and now can't work on this part of my course!!

Rise 360
    • MichelleMcCrory's avatar
      MichelleMcCrory
      Community Member
      3 years ago

      There should be two choices - upload your own photo (which is showing) and a Content Library choice. (which isn't) The second choice has disappeared since the last time I used it a couple of weeks ago.

      • MichelleMcCrory's avatar
        MichelleMcCrory
        Community Member
        3 years ago

        I'll add another picture to my post and you can see what I mean. 

  • MichelleMcCrory's avatar
    MichelleMcCrory
    Community Member
    3 years ago

    I just heard back from tech support, he says it is a bug and they will work on fixing it.

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 years ago

    Hi Michelle,

    Thank you for reaching out and including screenshots and troubleshooting steps you've tried so far. I see that you've connected with my teammate, Darrell, on this issue, so we can continue the conversation in your support case!

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