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Hi JacquelineRi067!
Sorry to hear you've run into playback issues when distributing Rise 360 courses through Cornerstone LMS!
I see that you've previously connected with our support engineers, regarding the same issue in the past. As you shared with my teammate Matthew, you noticed a pattern in which all of the problematic courses were uploaded to Cornerstone around the same date. Did you have a chance to implement the suggestion he shared?:
My suggestion moving forward is to republish those courses that were uploaded on that date, and replace/update them within your LMS. See if the newly published course will still get the same results for your affected users.
If that doesn't do the trick, I'm hopeful other community members using Cornerstone can weigh in with their insight and suggestions!
Thanks StevenBenassi, we have tried republishing the courses and it did not help. And it has continued to happen with different courses, every few months it will occur again in another random course.
Hi JacquelineRi067,
Have you tried testing your course in another LMS like SCORM Cloud to see if the behavior you're experiencing is specific to SCORM Cloud? I reviewed your support case with Matthew, and it looks like this hasn't come up yet. I recommend uploading your course to SCORM Cloud and having the affected users test that version. This will help you identify if the issue is specific to Cornerstone LMS, which we won't be able to fix on our end if that were the case.
We have tested it in SCORM cloud - but have not any of the users who had the issue test in SCORM cloud. (We are a very remote workforce, and training time is an issue when I ask frontline agents to repeat courses multiple times)
I will see if I can find some volunteers who experienced this issue to do some testing for me.
