Forum Discussion

MichaelWest's avatar
MichaelWest
Community Member
3 years ago

Converting from Storyline 3 to 360: Projects Not Opening?

I just upgraded from Storyline 3 to Storyline 360, and I am trying to open up a project in my new software. I'm getting the error message:

This project uses features that are not available in this version of Storyline. Please upgrade to the latest version in order to open this project. (See attachment.)

Any idea what might be causing my project to hang up?

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hi Michael,

    Are you running the latest version of Storyline 360? You'll want to make sure that you are running Storyline 360 Build 3.64.27845.0 or a version as close to the most recent one as possible in order to be able to open Storyline project files that make use of recently released features. Here's how to check which version of the application you have installed: 

    And here's how to update Storyline 360 in case you are running an older version. 

    Let me know if updating the application works for you!

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