Copy/Paste Images from one story to another

I can open 2 different courses with the same image in, and one will copy fine to a 3rd new project and the other won't. It's really inconsistent which makes finding the issue really difficult!

Same problem for me with Storyline 360.

Hi there Jen! Let's see if we can nail down why copy/paste isn't working correctly for you.

• Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.18.16449.0 in the bottom-right corner. 

• What version of Windows are you using?
• Would you mind sharing a Peek of the steps you're following to copy characters and images between files?

I'm using Storyline 360 version 3.18.16449.0 on Windows 10 Pro version 1709 OS Build 16299.492.

I'm just copying the slide (or just an image/character) by clicking on it to select it and using ctrl+C (or the right click dialog) to copy. Then pasting that slide into another storyline file, or pasting the image/character onto an existing slide in another storyline file (by either ctrl+P or the right click dialog). I don't have time to do the peek right now so hopefully that's clear enough. If not, I may be able to do so in a few days. 

Hi Jen,

It sounds like you and I are using the same setup. Here's a quick Peek to demonstrate how copy/paste works from my end. Once you have more time, we'd love to see a similar Peek of what happens when you try and copy/paste slides or objects in Storyline 360. Thanks!

This problem has occurred yet again with the latest version (v3.24.17733.0).

I have two projects that share many assets between them. Lots of the images have been cropped or recoloured within Storyline and when copied as individual elements or as complete screens, I get a place holder. However, I can see the images in the Slide Layers section.

If I then replace the image, it appears, but none of the editing functions remain, I get the raw mage again.

If I import the file, I get the mages, but in their unaltered state. I then have to try and exactly crop the image to match the one in the other course.

This is a major issue as a simple copy/paste between two files is a very basic function that should work.

Hi Rob,

I'm sorry you've hit this snag again, copy and pasting should work as Alyssa's Peek video showed. You mentioned a placeholder, is that a red X or other empty space on your slide where the image is supposed to be? If so, that's a likely sign of corruption from the image, location, or slide itself. Where are you .story files stored and access while you're opening to copy/paste from and within? I'd start by confirming you're following the best practices outlined here. 

Also, since you're using the same assets across files, I wanted to share more details on using Media library. You could build an initial course with all those assets and then duplicate/copy the course to begin a new course using the same assets. 

If you're still running into trouble with the copy/paste from one Storyline file to another, it would help if you can you take a Peek of the problem. You can include the "Share" link here in your reply or if needing to share privately, send along to our Support Team. 

Yep, I have this problem quite often too. Sometimes it works, sometimes it doesn't. I quit and relaunch. Sometimes it works after reopening SL360, sometimes it doesn't.

SL360 is full of surprises. You never know what will happen the next time you open it.

Same problem here. If I copy an image that was cropped in Storyline and then paste it in another Storyline file, it won't appear — only an invisible bounding box. I always have to right click on the invisible bounding box and choose to replace the image. After doing that, I have to resize and re-crop the image again. I'm using Build 3.26.18364.0.

Hey Devs BC,

Thanks for letting us know what's going on. I'm not seeing the same behavior you're seeing, so I'd like to be sure I'm testing this correctly.

Could you take a look at this screen recording and let me know if you're following the same steps?